1 reviews | Active since Apr 2010
MTN
<p>I am an Autopage customer who moved to MTN when they closed down. The MTN experience has been an absolute nightmare and I cannot wait for contracts to expire so I can move to another network. Their service is appalling I receive invoices and statements and the call centre can never assist. All they do is give reference numbers.</p> <p> </p> <p>I cannot believe that it can be such a nightmare just to get your statements.</p> <p> </p> <p> </p>
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time online.
We have updated the email address *** on all the account levels and changed the delivery method to email function.
The invoices from September to November has been resent to you.
With MTN Active, you can manage your complete cell phone account online, quickly and easily. You can update your personal information, change your bank details and view your itemized billing at the click of a mouse. Please use the following link to gain access to MTN Active: https://mycontract.mtn.co.za/landing/registration/register.htm
You will need to register an online pin with the cellphone number on the account by dialing *** and follow the voice prompts. If you do encounter any problems, please contact our MTN Active Helpdesk on 1761 from your cellphone.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time online.
We have updated the email address *** on all the account levels and changed the delivery method to email function.
The invoices from September to November has been resent to you.
With MTN Active, you can manage your complete cell phone account online, quickly and easily. You can update your personal information, change your bank details and view your itemized billing at the click of a mouse. Please use the following link to gain access to MTN Active: https://mycontract.mtn.co.za/landing/registration/register.htm
You will need to register an online pin with the cellphone number on the account by dialing *** and follow the voice prompts. If you do encounter any problems, please contact our MTN Active Helpdesk on 1761 from your cellphone.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Shortly after publishing this review I received a call from MTN in terms of which the MTN consultant promised to attend to my query. To date I have still not received my invoices as requested and as a result I have not been able to claim my cell phone account from my employer for the last three months.
It is so frustrating when a supposedly big Service Provider like MTN cannot perform the most basic of services like providing their customers with billing information. As long as they are able to debit my account monthly they donot care that I cannot claim these funds which I am entitled to back from my supplier.
My transition from Autopate to MTN has been an utter nightmare. Please send invoices for ********** 136 and 083 **********
Shortly after publishing this review I received a call from MTN in terms of which the MTN consultant promised to attend to my query. To date I have still not received my invoices as requested and as a result I have not been able to claim my cell phone account from my employer for the last three months.
It is so frustrating when a supposedly big Service Provider like MTN cannot perform the most basic of services like providing their customers with billing information. As long as they are able to debit my account monthly they donot care that I cannot claim these funds which I am entitled to back from my supplier.
My transition from Autopate to MTN has been an utter nightmare. Please send invoices for ********** 136 and 083 **********