1 reviews | Active since Nov 2016

10 Nov 2016, 12:07

Mtn

<p>I bought a smart tv with mtn an the tv dead an i called the mtn customer service only to get incorrect onformation thier consultants are not helpfull am stacked</p>

0
Replies (2)
MTN South Africa
MTN South Africa's reply11 Nov 2016, 14:54
Official

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly be advised, you will need to consult with your nearest MTN store so they may be able to assist accordingly. Please be advised that you will need to bring in the proof of purchase to the store.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards

Nompumelelo

REQ:***

MTN South Africa
MTN South Africa's reply11 Nov 2016, 14:54
Official

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly be advised, you will need to consult with your nearest MTN store so they may be able to assist accordingly. Please be advised that you will need to bring in the proof of purchase to the store.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards

Nompumelelo

REQ:***