1 reviews | Active since Oct 2016
MTN
<p>In Aug 2014 I received correspondence from Nashua Mobile stating that My contract with them would be taken over by MTN, due to their mobile department closing down. They assured me that my contract terms would remain unchanged and be honored by MTN. This has not been the case!! Within 2 months of MTN taking over the account, I experienced issues. I visited their local branch and they confirmed that the Invoice limits I had in place on the contract had been removed. They then assured me that they would re-institute the limits. Which did not take place. I've dealt with over 7 MTN agents either via email, phone or personal contact, trying to get this matter resolved, over a period of 1 year and 10months!!! During this time, I was given numerous reference numbers: ********** ********** ********** ********** ********** ********** I've been overcharged to the total value of over R 26, 000.00. Throughout this whole rodeo MTN have been completely unprofessional. I expect that the overcharging since January 2015 will be reimbursed with immediate effect.</p>
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your post online, you have notify me that you cannot talk now and that you are busy. Please can you assist us with the contract number or your ID number in question to assist you, the Hello Peter programme will replace numbers with **** please reply private. If you have a copy of the contract stated that the contract should have been capped please send to customer care *** with reference number down below, they will send to me the documents.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your post online, you have notify me that you cannot talk now and that you are busy. Please can you assist us with the contract number or your ID number in question to assist you, the Hello Peter programme will replace numbers with **** please reply private. If you have a copy of the contract stated that the contract should have been capped please send to customer care *** with reference number down below, they will send to me the documents.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
I have sent you a copy of my request to have the contract capped.
My I.D. No is: ***
I have sent you a copy of my request to have the contract capped.
My I.D. No is: ***
I have sent you the necessary information and there has been no progress.
This needs to be resolved.
I have sent you the necessary information and there has been no progress.
This needs to be resolved.
I am still waiting.
This matter is a month shy of two years old.
Is anything going to be done about it?
I am still waiting.
This matter is a month shy of two years old.
Is anything going to be done about it?
It has been a week since my last reply. Still waiting.
It has been a week since my last reply. Still waiting.
Still waiting for a reply!
Still waiting for a reply!
If someone could please get back to me regarding this complaint.
I have sent another email. Still waiting!
If someone could please get back to me regarding this complaint.
I have sent another email. Still waiting!
