1 reviews | Active since Oct 2016
MTN
<p>I have been stuggeling to upgrade my handset from lastweek Thursday, either I cant fine the handset I want online, or the shop is ofline and cant assist me, when I call the helpline the say Im not eligable for uprade, which I am, and then they let me hold on for 15 minutes and then put the fone down while im waiting for assistance. </p>
Good day Elize Van den berg,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note, according to our records the upgrade was successful.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Good day Elize Van den berg,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note, according to our records the upgrade was successful.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***