MTN

<p>Dear Sir/Madam</p> <p>I had a 24 month contract with MTN from 2 ********** for an IPad. In November of 2015, 13 November 2015 to be exzct, I called them to inform them that my contract will expire with the last debit order of the 20th Novemeber 2015. I expected that no other debit order will go through after this, but the following months, they tried to debit my account and I kept reversing the payment and blocking the debit order as I had finished paying my Ipad off. They acknowledged this in the call I gave them.</p> <p>The details of the call are as follows:<br />Reference Number: 138 37 24 76(This is the reference number of the call I gave them)<br />Consultant: Katlego Mooki (This is the consultant I spoke to regarding the cancellation of the contract)<br />Date 13/11/2015<br />Status: Sent to cancellation dept.</p> <p><br />I was surprised to receive an email from Hammond Pole attorneys informing me that legal action will be taken against me for an outstanding amount owed to MTN. I paid my contract in full(24 months) and even followed the procedure of informing them in advance when the contract was about to expire that I will not be continuing with the contract. </p> <p> </p> <p>Please assist me in resolving this matter. I have also contacted the NCC and are waiting for their response.</p>