MTN
<p>Hello I am so disappointed with the service provider I am using I insured my phone with MtN when I got my contract I thought it would be good idea since it will help me in future worst mistake of my life... my phone screen broke on the 1st of August. I have been sending my claims going to MtN store and they me they don't fix insurance issues funny because they are the ones who sold it to me I have sent compliants but no response I don't what to I would advise people not to join MtN they are the most horriable people to deal with clients .</p>
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MTN South Africa's replyOfficial
10 Oct 2016, 11:25Good day Shela Millicent Aphane,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance supervisory team for urgent attention and to revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Bronwyn
REQ:***
Best regards,
MTN South Africa's reply10 Oct 2016, 11:25
Official
Good day Shela Millicent Aphane,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance supervisory team for urgent attention and to revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Bronwyn
REQ:***
Best regards,