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Elias T

1 reviews | Active since Oct 2016

07 Oct 2016, 07:37

Mtn

<p>Yesterday i went to mtn shop at selcort to updrade my phone. I spoke to this guy i told him i want to upgrade but i dont hv my Id book with me. I asked what time are they closing he said 5.30 i asked if i go home and get my Id he will help he said yes. When i got back it was around 5.10 he said he cant help me anymore i must leave my info he will help me tomorrow morning. Y let me drive all the way and back then i dont get help at the end of the day. Reason for not helping me is that the safe will take long to open and the system will b off line by the time the safe is open </p>

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Replies (3)
MTN South Africa
MTN South Africa's reply10 Oct 2016, 14:29
Official

Good morning Elias

Thank you for your post.

Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.

As per our telephone conversation confirming that the updgrade has already been done on the number as the term end date is showing 2018-10-07.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.

Kind Regards

Lungi

REQ:***

Best regards,

MTN South Africa
MTN South Africa's reply10 Oct 2016, 14:30
Official

Good morning Elias

Thank you for your post.

Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.

As per our telephone conversation confirming that the updgrade has already been done on the number as the term end date is showing 2018-10-07.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.

Kind Regards

Lungi

REQ:***

Best regards,

MTN South Africa
MTN South Africa's reply10 Oct 2016, 14:30
Official

Good morning Elias

Thank you for your post.

Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.

As per our telephone conversation confirming that the updgrade has already been done on the number as the term end date is showing 2018-10-07.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.

Kind Regards

Lungi

REQ:***

Best regards,