1 reviews | Active since Aug 2016
MTN
<p>I paid my outstanding balance on 30 August. I now get an sms yesterday stating that I haven't paid it and that my outgoing call service has been suspended.</p>
Good day Jean-Pierre Degoumois,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the payment is not reflecting on our system. May you please fax us your proof of payment to ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
Good day Jean-Pierre Degoumois,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the payment is not reflecting on our system. May you please fax us your proof of payment to ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
I faxed through the proof of paymenton 14/09/15.I now get another SMS today threatning full service suspension and legal action.Someone please help me.
I faxed through the proof of paymenton 14/09/15.I now get another SMS today threatning full service suspension and legal action.Someone please help me.