mtn

<p>Hi there my name name is Natasha Badenhorst. I am a loyal Samsung supporter. I would like to tell you what our mtn store in vryheid is doin to all your Samsung *****s. So my contract was due for a upgrade. Upgrade to Samsung note 5 gold as I always take notes. Due to business. So after having the phn for 3 weeks there was somthing wrong took it back to mtn. After a week I calked them they told me Samsung approved that I receive a new phone. So 5 weeks later I am still waiting for my phone. I call them only to be told sorry the manager us on leave for two weeks I will hav to wait. So I complained and said no hell it's been 5 weeks I want my phone I am paying for it as it debets off my acc my don't hav the phone. So I was told sorry there no gold in stock I will hav to take a nother colour. I said I don't want nother colour I upgraded cause I wanted the gold. Was told well then I won't have a phone... So I was told they can get me a silver. So I aid fine I'll take it. Then was told oh sorry no silver. Was then told I can take a black. Verry disappointed cause I only want the gold. I said ok. Then was told they will hav to oder it mite b a nother 3 weeks. So I said he'll guys I hav been without a phn for 5 weeks. I can't wait anymore I use my phn for business. I'm losing clients so I said I would like to cansel my contract I was told that's fine by u will pay for phn so I said how can that b u don't even hav the phn I sighned contract for I don't even hav it how can u do this to me. Was then told I can take a Nother phn and they will charge be the notes rate. So I said ok what phn they wsnt to give me such a old phn for the valu of my phn. So I said no I'd rather take the s7 edge plus due to loving big phones for business. Was then told I will pay 1800 then they will I said how can u do that u hav been debating my acc for a phn I don't hav. Now u want m to pay in. I did understand that my monthly payment will go up bt to make me pay 1800. I'm verry disappoint with Samsung and mtn I can't believe this is how you treat your clients. Then late to today was discussing my problem with a client and hey said there notd 5 is also giving problems. So I said good luck trying to get a phn. This us disgusting how clients get bul**** into buying mobile they don't want. And if u don't like it you will b without a phone which they will charge you for. Always been Samsung fan with everything In my house by after this I will never ever support you guys and will be positing on hello pieter about what hd happend and us happening to me as a client. This us abuse. </p> <p> </p> <p> </p> <p>Regards n badenhorst </p>