ZN
Zululand N
1 reviews | Active since Aug 2016
17 Aug 2016, 09:13
MTN
<p>IN ABOUT FEBRUARY OR SO WHEN ALTECH AUTOPAGE CELLULAR CLOSED DOWN WE HAD AN MTN ACCOUNT THAT WAS MOVED TO MTN AS THE SERVICE PROVIDER. I HAVE TRIED NUMEROUS TIMES TO GET AN ACCOUNT FROM MTN, THEY HAVE NEVER SENT AN ACCOUNT DESPITE EMAILS BETWEEN US, I HAVE BEEN TOLD THEY HAVE BEEN UNABLE TO EXTRACT OUR INVOICES AND STATEMENTS AND IN THE MEANTIME OUR DEBT WITH THEM WILL BE CLIMBING, I KEEP GETTING TOLD THEY WILL SORT IT OUT BUT TO DATE ABSOLUTELY NOTHING.</p>
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Replies (2)
MTN South Africa's replyOfficial
21 Aug 2016, 20:51Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Best regards,
MTN South Africa's reply21 Aug 2016, 20:51
Official
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Best regards,
ZN
Zululand N's updateReviewer Update
06 Sept 2016, 09:02Well two weeks later and still no resolve, surely we are not the only company to have our account moved from Altech Autopage to MTN, this is getting really ridiculous, I keep getting pushed from pillar to post and no one is doing anything about sorting it out.
ZN
Zululand N's update06 Sept 2016, 09:02
Reviewer Update
Well two weeks later and still no resolve, surely we are not the only company to have our account moved from Altech Autopage to MTN, this is getting really ridiculous, I keep getting pushed from pillar to post and no one is doing anything about sorting it out.