MTN

Thank you for taking time to raise your concerns with MTN.

Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on **********

Alternatively you can also contact them on number ********** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.

Subscriber name:

Mobile number/s experiencing the problem:

Subscriber's alternate contact number:

Physical Street Address:

Suburb:

City:

Is it a voice or data problem? :

Provide a brief description of the problem experienced:

When was the problem experienced? (Time of day / weather conditions, etc.):

Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.):

If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no):

Is the problem experienced indoors or outdoors?

Make and model of handset / device:

Any other information:

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards

Nompumelelo

REQ: **********