1 reviews | Active since Jul 2016
mtn
<p>i bought to phone iphone 6 and an iphone 6s plus for my wife at mtn, received the on the 26 may 2016, on the 30 june 2016 round about 5 afternoon, my wifes phne frezed an iphone 6 s plus that late we drove to carnival mall for the phone to be fixed as the phone was still on warranty not even had 2 months, they toke it and send to the repair centre, now they telling me a qualified technition declined the warranty as the phone has scretches, my phone frezed last week and became right after 3 hours, today his phone its also frezed. our phones has insurance but still i dont understand how can two phones that we bought on the same day frez both oth them.im not happy really only paid once for those phones but already they giving me problems.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ: **********
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ: **********
Best regards,
