MB
Mirinda B
1 reviews | Active since Jul 2016
06 Jul 2016, 13:58
MTN
<p>I just received a sms from mtn to thank me for updating my details...which I did not do. Promptly after that I get a message saying that they cannot receive payment for my account and I must contact them on ********** to rectify this. My banking details have not changed and I also have enough funds in the account to cover my cell phone account. I phone them, only I cannot get through because my account has now been suspended and I cannot make any calls. What now?</p>
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MTN South Africa's replyOfficial
07 Jul 2016, 15:12Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
The suspension has been lifted and the request to update your credit card details has been sent to our banking department.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Best regards,
MTN South Africa's reply07 Jul 2016, 15:12
Official
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
The suspension has been lifted and the request to update your credit card details has been sent to our banking department.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Best regards,