MS
Musa S

1 reviews | Active since Dec 2012

04 Jul 2016, 19:15

MTN!!!!!!!!

<p>A few months ago MTN suspended my line, it turns they just stopped debiting my account a month prior the suspension. Eventually I called to find out what happening, spoke to a lady who suggested I go make the the payment at a bank and she said she would send me an email with all the payment details which she never sent. A week ago I got a call from debt collectors claiming I owe 8k and demanded immediate payment. I have a big problem with this as MTN has never contacted to notify me that my account behind. I knew my account was behind and I tried to make payment at an mtn store and I was told that mtn shops dont take account payments.</p> <p>I'm just asking for custumer service, I've tried contacting the mtn legal department which is an impossible mission, I've tried to log a complaint directly with mtn even that hasn't gone through because I have not received any feedback. I've had my contract with mtn since 2011 and I think I deserve much better client treatment than this!</p> <p> </p> <p> </p>

0
Replies (3)
MTN South Africa
MTN South Africa's reply05 Jul 2016, 14:27
Official

Good Day Musa

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly be advised that we have escalated the matter to the management team of our Legal department for resolution. They will investigate and revert to you with feedback and a way forward.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards,

Zukiswa

REQ: **********

MS
Musa S's update07 Jul 2016, 08:40
Reviewer Update

When can I expect feedback?

MS
Musa S's update13 Jul 2016, 08:51
Reviewer Update

MTN when are you going to handle this matter. I get about 4 calls a day from Shapiro Shaik regarding this matter, I'm relly getting annoyed. it's not fair at all. No service whatsoever. I'll just have to drive to the head office I guess