NB
Ntwanano B
1 reviews | Active since Jul 2011
20 Jun 2016, 11:10
MTN
<p>MTN have been billing me incorrect amount for the last 4 month and i tried to query my bill through Twitter for the past 3 weeks without a luck and when i call them i have to hold for like 30 - 45 minutes and they haven't fixed or responded to my query . So i decided to reverse the debit order now i am worried that they will blacklist me yet they are overbilling me foir no reason.</p>
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MTN South Africa's replyOfficial
22 Jun 2016, 10:00Thank you for your post.
Please accept our apologies for the inconvenience.
Please be advised that the reason there is an increase in the last 4 months invoices is due the recurring self-service bundles loaded. Please note the past 4 months invoices have been emailed to you REQ: ********** , and a request has been sent through to remove the bundles as per the telephone conversation we had REQ: ********** . Please note the recurring self-service bundles were loaded via the ussd therefore MTN is not liable for services loaded via the ussd.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,
MTN South Africa's reply22 Jun 2016, 10:00
Official
Thank you for your post.
Please accept our apologies for the inconvenience.
Please be advised that the reason there is an increase in the last 4 months invoices is due the recurring self-service bundles loaded. Please note the past 4 months invoices have been emailed to you REQ: ********** , and a request has been sent through to remove the bundles as per the telephone conversation we had REQ: ********** . Please note the recurring self-service bundles were loaded via the ussd therefore MTN is not liable for services loaded via the ussd.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,