1 reviews | Active since Jun 2016
MTN
<p>For two months MTN deduct massive amounts from my bank account to pay my MTN account. I phone MTN each time and explain that is totally wrong. I asked them to draw my statemens fot the past years to see that there is nway that I ever use this type op amounts. I went to my MTN company where my cintracts is and they say they report it for rhe two months without successes. They make promisses and gave reference numbers but never came back to me.</p> <p> </p> <p>My telephone number is. : ***</p> <p> </p> <p>First reference fot last month is.: *** or ***</p> <p> </p> <p>For this month ref no is: ***. </p> <p> </p> <p>What can I do to get my money bank??</p> <p> </p> <p>I will appreciate it if you can help me to get my money back.</p> <p> </p> <p>Regards</p> <p> </p> <p> </p> <p>IRMA VAN DER WESTHUIZEN </p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your line was billed for extra data usage for the invoices dated 2016-04-07 and 2016-05-07. The usage limit for your number was only set to R0.00 on 2016-04-30, which is after the number incurred extra data charges/costs. The charges have been validated correct as per your SIM serial number.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your line was billed for extra data usage for the invoices dated 2016-04-07 and 2016-05-07. The usage limit for your number was only set to R0.00 on 2016-04-30, which is after the number incurred extra data charges/costs. The charges have been validated correct as per your SIM serial number.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
