MTN
<p>Good day, my husband has been with Autopage eversince the 90's and took out his first Cellphone contract with them. He always had upgraded his contract when due over the years, but never chaged to a different type of contract. We informed Autopage a month prior to the end of the contract season for it to be cancelled and he also upgraded on his own contract for himself once again, contract details stayed the same! The moment it was transfered to MTN, they then changed his contract details, he lost his benefits which he has agreed on in the contract with Autopage!!!, his two other contracts is still not cancelled by MTN!!!!!! Nobody listens to us when we phone them (several times now!), we have filed a complaint on MTN'S website, still nothing!! My husband told them to cancell the whole contract because they have breeched it from their side, but no response!!! They simply keep on sending bills which we refuse to pay!!!</p>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service
Thank you for your time on line.
Please send to me the copy of the contact to rectify the package. We do not pick up any notes on the account for the cancellation request from Autpage to cancel the 2 lines. We have cancelled the contracts now and converted the lines to prepaid. Goodwill credit will be passed to the account for late cancellation for one month subscription fee.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service
Thank you for your time on line.
Please send to me the copy of the contact to rectify the package. We do not pick up any notes on the account for the cancellation request from Autpage to cancel the 2 lines. We have cancelled the contracts now and converted the lines to prepaid. Goodwill credit will be passed to the account for late cancellation for one month subscription fee.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,