1 reviews | Active since May 2016
MTN
<p>i have recently received the worst service , i was told prior to making a call to MTN on the 30.05.2016 that i need to call on the date my contract expires to cancel my contract and migrate my number to pay as you go (pre -paid). Yesterday i called and was advise my request will be sent through to the retention department and they will contact me which they did , the consultant i spoke to gave me the ref nr. *** advise me my last instalment was deducted on the 20th May 2016 and no future debits will run from my account, to date no confirmation was received, I called again today spoke to a different consultant which i know it will happen as it is a consultant who then said he will send me confirmation which i got but just stating that it was sent to the retention department . So my question is what do i need to do is to get CONSTRUCTIVE feedback and who do i need to escalate to know if my request was action which is MIGRATE MY NUMBER TO PAY AS YOU GO ( PREPAID). i would appreciate if i could some clarity or some sort of assurance that the contract was cancelled and my number migrate and when the last DEDUCTION WILL BE</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
Good Day
to date i have not received any confirmation that the my contract was cancelled and the number migrated to prepaid only confirmation i got is a Reply from MTN social media team to say that it will take 2 -24hrs for the migration and that all the benefits will fall away
i inbox the social media again the 5th June 2016 to get confirmation that the migration , message was read but no feedback was received , i inbox the social media team again the 6th June asking for confirmation that contract was cancelled and that my number was migrated to prepaid still no res****se it is really fustrated needing to follow up for confirmation for my personal record and what guarantee do i have that i wont receive airtime on the 14th June 2016 ? if my contract airtime should come through i wont be liable for any payment as this was error on MTN side not mine .
Hoping i would get some sort of CONFIRMATION THAT CANCELLATION AND THE MIGRATION TO PREPAID WAS DONE.
Kind Regards
Good Day
to date i have not received any confirmation that the my contract was cancelled and the number migrated to prepaid only confirmation i got is a Reply from MTN social media team to say that it will take 2 -24hrs for the migration and that all the benefits will fall away
i inbox the social media again the 5th June 2016 to get confirmation that the migration , message was read but no feedback was received , i inbox the social media team again the 6th June asking for confirmation that contract was cancelled and that my number was migrated to prepaid still no res****se it is really fustrated needing to follow up for confirmation for my personal record and what guarantee do i have that i wont receive airtime on the 14th June 2016 ? if my contract airtime should come through i wont be liable for any payment as this was error on MTN side not mine .
Hoping i would get some sort of CONFIRMATION THAT CANCELLATION AND THE MIGRATION TO PREPAID WAS DONE.
Kind Regards