HB
Herman B

1 reviews | Active since May 2016

30 May 2016, 16:48

Mtn

<p>Since upgrading more than a month ago all my calls received reflect unknown. Logged a call no response. Phoned no joy On the 23rd I went Mtn shop Told me phone ok within 24 hours and I must say what a terrible petson assisting wiping his running nose with his arm. On the 25th 26th and today I phoned twice and everytime they tell me problem solved NO JOY. For all the 10 years I was with Autopage I never received this bad service except November when I had a exceptional HIGH usage on my data and not Autopage neither Mtn assisted to resolve the matter..I do have a contract with Cell C and really they are 10btomes better than Mtn Made my biggest mistake to upgrade with Mtn. If phone not reflecting my wifes name when she phone I will cancel the contract</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply01 Jun 2016, 12:40
Official

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes

Please note we called the number which populates on our system using the Id # you have provided on your post, however the person who answered confirms that she did not publish the post on hellopeter. Please feel free to contact us on 808 so that we may assist you regarding your request.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards

Nompumelelo

REQ:***

Best regards,