MTN

<p>My first request to resolve an issue that has been going on for so long 2 months later, my name is still on the legal department yet my account is up to date with mtn, I was given a reference number and told that the issue will be fixed but nothing has been done ever since, I still wait with back to back e-mails and calls to the customer service and no one is willing to help, some of the advisors dont even listen to what you have to say or it is as though you are crazy in one way or another.</p> <p> </p> <p>I am still awaiting assistance from a query that they said would take 7 working days and now it is 60 days later.</p> <p>All I wanted was to remove the restriction so that i will be able to have a phone. Is that so hard for mtn to do? Yes you may have poor service in regards to this query but all I really want is to be able to upgrade really.</p> <p>This is the e-mail I recieved:</p> <p>Thank you for your post</p> <p>We apologize for the delayed response and for any inconvenience incurred.</p> <p>Please be advised that your query has been escalated to the legal department for further assistance.</p> <p>We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.</p> <p>Kind Regards<br />Siphumezo<br />REQ:***</p> <p> </p> <p>AND I AM STILL WAITING A MONTH AND A HALF LATER.</p>