<p>MY NAME IS HAPPINESS AND I HAVE A CONTRACT PHONE WITH MTN SINCE MAY 2014 WHICH I WAS PAYING PREMIUM OF R279.00 PM BUT 21 MONTHS LATER WHEN AM ABOUT TO FINISH MY CONTRACT WITH THEM I GOT BILLED AMOUNT OF R1196.00 AND WHEN I CHECK WITH THE THEM THEY TALLED ME THAT MAYBE I HAVE SWITCHED SITTINGS ON MY PHONE (MEANINING MY LINE WAS ON TILL IT REACHED THAT AMOUNT) WHICH I DONT UNDERSTAND BECAUSE THE CONTRACT THAT I HAVE SIGNED IT WAS IF MY AIRTIME IS FINISH I COULD BUY BUT NOW THEY SAYING ITS THE SITTING THAT I DID ON MY PHONE WHICH I DDINT AND THE WORST OF THE MOST IS NOW AS WE SPEAK ITS MY LAST MONTH I GOT A MESSAGE THAT SAY MY LINE HAS BEEN SUSPENDED BECAUSE I OWE THEM R3000.00 WHICH ITS UP NORMAL. THE MTN PEOPLE ARE PLAYING WITH ME AND WHERE DID I SINGED THE CONTRACT THAT SAY IT SHOULD CHARGED EVEN IF MY AIRTIME IS FINISH. PLEASE HELP ME BECAUSE ON FRIDAY AM GETTING PAID AND IT MEAN THEY WILL DEBIT THAT R3000.00 WHICH I DONT HAVE. FROM WHERE I STAND I WOULDNT EVEN ADVICE A PERSON TO TAKE A CONTRACT PHONE WITH MTN BECAUSE OF THE WAY THERE ARE TREATING ME. I HATE IT.....PLEASE HELP ME PETER. MY NUMBER IS *** OR CALL ME ON ***. THANK YOU BUT AM FRAUSTRATED THAN EVER</p>
Good Day happiness-maki,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have escalated the matter to our Billing team to investigate and validate the usage REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,
Good Day happiness-maki,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have escalated the matter to our Billing team to investigate and validate the usage REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,
© Copyright 2026 hellopeter.com and its affiliates. All rights reserved.