GR
Gracie R

1 reviews | Active since Oct 2015

18 Nov 2015, 13:23

MTN!!!

Good day I am really upset about MTN.<br> <br> For the last 6 hours my airtime is just dispersing. R15 / 100m everything is just gone to R0.<br> <br> I phoned twice this morning just to find out what is happening to my airtime, first I went through to a very nice lady and she said my phone and her system will update in 15 min then i have to call back.I phoned at 13:00 today 18 November and spoke to another guy telling me I need to phone them again because there is no manager to speak to me or help me to sort this out.<br> <br> Its not all!!!!<br> <br> I get more than 20 sms's daily from MTN sending sh#t and wasting my time at work.<br> <br> I am going to change my service provider and make sure that people know what kind of a service provider MTN is.<br> <br> I am so angry and so upset for wasting my time and being to commented to MTN!!!

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Replies (1)
MTN South Africa
MTN South Africa's reply19 Nov 2015, 14:47
Official
Hello gracieroux,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.

Unfortunately I could not get hold of you on the number ***. May you please provide us with the number you are querying in order for us to investigate and advise you accordingly.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Ayanda
REQ:***

Best regards,