BW
Brendon W
1 reviews | Active since Nov 2015
05 Nov 2015, 22:58
Mtn
I have been told after being debited R550 a month that my contract is running on an open line and that I have an outstanding bill of R6722.00 after 4 months of waiting to be reached about the recording of the phone call made when I upgraded and agreed to my package of R550 a month!My services were suspended and activated again without me even making a payment because I refuse to pay for something I did not agree to and the proof is with MTN.This needs to stop and be sorted out as soon as possible!
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MTN South Africa's replyOfficial
06 Nov 2015, 18:23Hello BidiW20,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
The bill is due to internet charges incurred on invoices dated 2015-04-20, 2015-05-20 and 2015-06-20. The usage limit service (cap) was only set on your number on 2015-06-11 meaning before that date your line was on an open contract. We have therefore referred the matter to the relevant department to investigate and revert to you with feedback.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
The bill is due to internet charges incurred on invoices dated 2015-04-20, 2015-05-20 and 2015-06-20. The usage limit service (cap) was only set on your number on 2015-06-11 meaning before that date your line was on an open contract. We have therefore referred the matter to the relevant department to investigate and revert to you with feedback.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply06 Nov 2015, 18:23
Official
Hello BidiW20,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
The bill is due to internet charges incurred on invoices dated 2015-04-20, 2015-05-20 and 2015-06-20. The usage limit service (cap) was only set on your number on 2015-06-11 meaning before that date your line was on an open contract. We have therefore referred the matter to the relevant department to investigate and revert to you with feedback.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
The bill is due to internet charges incurred on invoices dated 2015-04-20, 2015-05-20 and 2015-06-20. The usage limit service (cap) was only set on your number on 2015-06-11 meaning before that date your line was on an open contract. We have therefore referred the matter to the relevant department to investigate and revert to you with feedback.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,