JJ
Johan J
1 reviews | Active since Sept 2015
22 Sept 2015, 10:02
mtn
Lets starts first they cut my phone when most of the mtn people have been strike i try to call the but no awneserd and then i went to wonderpark mtn and they said they cant help me so the phene was cut for 2 weeks and then by email to put it back on and i was R30 in andvance second time something were wrong with my phone i took to mtn wonderpark i was waiting 6 weeks before i receive my phone i was there in 2 weeks time i ask them if my phone are they say no they not collect it yet but they were so rude i want to move from celphone companies because it is the second time i receive bad service
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MTN South Africa's replyOfficial
24 Sept 2015, 14:22Hello Johanpetrodejage,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
The company aims to consistently deliver a professional service to our customers and I would like to state that on this occasion the level of service you received was unacceptable.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
The company aims to consistently deliver a professional service to our customers and I would like to state that on this occasion the level of service you received was unacceptable.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
Warm Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply24 Sept 2015, 14:22
Official
Hello Johanpetrodejage,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
The company aims to consistently deliver a professional service to our customers and I would like to state that on this occasion the level of service you received was unacceptable.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
The company aims to consistently deliver a professional service to our customers and I would like to state that on this occasion the level of service you received was unacceptable.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
Warm Regards
Nompumelelo
REQ:***
Best regards,