VB
Vuyani B
1 reviews | Active since Jan 2012
09 Sept 2015, 11:14
MTN
I AM SO SICK AND TIRED OF MTN INSURANCE THEY ARE FULL OF EMPTY PROMISES THEY CALLED ME AFTER I WROTE TO HELLO PETER COMPLAINING ABOUT MY UNATTENDED CLAIM SAYING THAT THEY WILL COME PICK UP MY PHONE ON MONDAY 07/09/2015 AND GIVE ME A COURTESY PHONE TO DATE IM STILL WAITING FOR THEM TO COME, NO CALL NO MESSAGE NOTHING. MTN IS REALLY A DISAPOINTMENT AND A JOKE WHEN IT COMES TO CUSTOMER SERVICE. THE COMPANY NEEDS RESTRUCTURING BECAUSE IT SEEMS THEY ALL GETTING PAID FOR NOTHING. MY CLAIM HAS BEEN PENDING FOR OVER A MONTH NOW. PLEASE HELP HELLO PETER BECAUSE WE CANT BE TAKEN FOR A RIDE BY THESE MOBILE GIANTS. <br> <br> CALLING THEIR CALL CENTRE WONT WORK BECAUSE THE NUMBER ALWAYS GOES UNANSWERED.<br> <br> I HAVE NEVER EXPERIENCED SUCH UNRELIABLE SERVICE FROM A COMPANY ANYTHING THEY TELL YOU IS A LIE ABOUT THEIR SERVICE.
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MTN South Africa's replyOfficial
09 Sept 2015, 11:50Hello Vuyani1,
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please note that an urgent escalation has been sent to the insurance department
to resolve your request. The insurance consultant will call to advise collection and drop - off of loan unit . If no response is given, kindly drop a mail to the below address for a speedy resolution.
It is only through these concerns brought to our attention that we can identify and address areas that need our urgent intervention.
Kind Regards
Kevin.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please note that an urgent escalation has been sent to the insurance department
to resolve your request. The insurance consultant will call to advise collection and drop - off of loan unit . If no response is given, kindly drop a mail to the below address for a speedy resolution.
It is only through these concerns brought to our attention that we can identify and address areas that need our urgent intervention.
Kind Regards
Kevin.
Best regards,
MTN South Africa's reply09 Sept 2015, 11:50
Official
Hello Vuyani1,
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please note that an urgent escalation has been sent to the insurance department
to resolve your request. The insurance consultant will call to advise collection and drop - off of loan unit . If no response is given, kindly drop a mail to the below address for a speedy resolution.
It is only through these concerns brought to our attention that we can identify and address areas that need our urgent intervention.
Kind Regards
Kevin.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please note that an urgent escalation has been sent to the insurance department
to resolve your request. The insurance consultant will call to advise collection and drop - off of loan unit . If no response is given, kindly drop a mail to the below address for a speedy resolution.
It is only through these concerns brought to our attention that we can identify and address areas that need our urgent intervention.
Kind Regards
Kevin.
Best regards,