JP
John P
1 reviews | Active since Aug 2015
17 Aug 2015, 11:03
MTN
I bought a data bundle at the corresponding service provider but i was only allowed to use 200 mb off a 1gig night shift bundle that cost me R10,00, this happened the second time ....the first time i didn't bother to complain but its happening again and im afraid its not going to stop.....so im doing this to see that the service provider does respond to my complaint because last month it also happened and i called in to query about the problem .....and nothing happened..... They didnt even came back to me to tell me that it was their fault,.... This morning i had left about 813 mb but when i checked my balance on my data , it was gone showing me im out of airtime and my bundle depleted ,right my airtime balance was 0,00 but i had my data .....and it didnt even wanted to connected .....so im furious buying this bundle but with no luck of downloading
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
03 Sept 2015, 10:34Hello bazaruto390,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We have checked your usage and the charges will billed accordingly. Majority of the charges data related activities.
We loaded a 1GB data bundle on your number as a goodwill gesture for the inconvenience caused.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards,
Willem
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We have checked your usage and the charges will billed accordingly. Majority of the charges data related activities.
We loaded a 1GB data bundle on your number as a goodwill gesture for the inconvenience caused.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards,
Willem
REQ:***
Best regards,
MTN South Africa's reply03 Sept 2015, 10:34
Official
Hello bazaruto390,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We have checked your usage and the charges will billed accordingly. Majority of the charges data related activities.
We loaded a 1GB data bundle on your number as a goodwill gesture for the inconvenience caused.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards,
Willem
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We have checked your usage and the charges will billed accordingly. Majority of the charges data related activities.
We loaded a 1GB data bundle on your number as a goodwill gesture for the inconvenience caused.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards,
Willem
REQ:***
Best regards,