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faiza M

1 reviews | Active since Jul 2011

04 Aug 2015, 16:02

MTN

I called 083180 and the agents cant help me unlock my Sim because legal has locker it i payed my account and its not my fault my account was change to cash payment now nobody can help i was given the number for legal that doent work *** and Nqida Vili this guy was really cheesed me off i asked him to get me his manager and he came back with back to say his manager is in a meeting then again please call the legal department and he knew u cant phone them.so my questions to Nqida is do i look stupid iv been in a call centre for yrs to be eact 11 yrs you cant ******** a ******** please take action whoever he reports to the aim of the game is to help client not push them to another provider.im going to ask again active my line.or i will go to the newspapers with this also spoke to another guy who offered to log my call to legal why give me a nember where the department is STRICKING this is really the worst servers to date with MTN and i am very sure that after my contract i am leaving MTN i have been with MTN for years you can check my records *** and another thing you cant call me on the number because the number is suspened.<br> <br> Regards <br> <br> MR Manuel

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Replies (1)
MTN South Africa
MTN South Africa's reply22 Aug 2015, 10:32
Official
Hello man007,

Thank you for bringing this to our attention.

We invest in the training and development of our people in order for them to deliver good customer services. It is rather disappointing that you had this experience and we truly apologize for the inconvenience caused.

According to our records the sim was reactivated and currently in use. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Best regards
Mantoa
REQ;***

Best regards,