MTN ????

I had a 2 year contract with MTN which ended, then they suggested that I should take out a " I think it is called pay as you go " I payed R198 a month for a bundle which included some airtime, data SMS's ect. so earlier on in the year I got an SMS to say I own them I think R1200 which I ignored ,because I knew that I paid my account every month and had the proof. On the 24th of March 2023 they send me an SMSs from hello mobiles saying that they have proceeded with my order for a new phone and contract ref no MP *** and they would be in touch, that was after one of their agents called to tell me that I could not carry on with my existing contract. This happened 3 or 4 times. I called them to say that I do not own them any money and where told to pull bank statements to proof it which I did 3 times which cost me a pretty penny every time . No response the SMS's kept coming and the amount kept on getting bigger and bigger It eventually was R2400 Long story short I went into their offices at Tyger Valley, WHERE THE MANAGER INSITSED THAT I HAD TO HAVE PROOF WITH MY NAME ON, WHICH I HAD, BUT WAS NOT GOOD ENOUGH FOR HER. Then Aiden a consultant, that I previously dealt with offered to help me sort out the mess. Within 10 minutes he saw what the problem was and assured me that he will have this fixed. The problem was that when I had my 24 month contract I got a no as reference, BUT when I got the "pay as you go contract' the gentleman that helped me said that I could use my surname as reference. SO EVERY MONTH MTN GOT THE MONEY IN THEIR ACCOUNT AND GOT THE BENEFIT OF INTEREST ON MY MONEY ???? BUT WERE TO LAZY TO MAKE AN EFFORT TO FIND OUT WHERE IT HAD TO GO. SO Aiden took the time send it through to them explaining everything, but it has been 3 weeks or more and not a word, also in the year I had not paid my account according to them my cell was kept on, as soon as Aiden send the details through last month MY PHONE WAS CUT FOR NOT PAYING ALTHOUGH AS USUAL MY ACCOUNT WAS PAID. SO FOR 2 WEEKS I COULD NOT USE MY PHONE ALTHOUGH IT WAS PAID PLEASEEEEEEEEEEEEEEEEEEEE HELP ME! . My phone is nearly 5 years old and I have to put it on speaker to hear but I can not get a new phone because of MTN'S INCOMPETENCE.