PM
Phindiwe M
1 reviews | Active since Jul 2015
13 Jul 2015, 12:30
MTN
5 months ago I receive statement regarding my invoice, I did call to arrange for payment my debit order was R229.00. The invoice was R10 397.77 I call them and make arrangement to pay R500.00 monthly as I dont have R10 397.77. I receive an sms that I should pay R590.00 in April, I did pay, after they call on my cell phone to make arrangement to pay I was told to pay R600.00 I did that, after they never call again I pay another R600.00. Now I receive a call from their lawyers saying that my account has been handed to them I owe them R17 000.00 as from now I should not pay them because I owe MTN R17 000.00.<br> I did try to call but I nerver reach them the call just hangup several times. <br>
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MTN South Africa's replyOfficial
23 Jul 2015, 09:44Hello pmgodla,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply23 Jul 2015, 09:44
Official
Hello pmgodla,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,