SD
Semakaleng D
1 reviews | Active since Jun 2015
02 Jul 2015, 15:27
MTN
I have been billed incorrectly for data by MTN , eventually after 4 months of complaints I was passed credit of R 3129.00 . This amount was supposed to be reimbursed into my bank account since April . In May till June MTN promised me they will refund, however there are delays due to strike . Now is July no feedback whatsover. After speaking to call centre agents and supervisors . My account has never been in default and been with MTN since 2005 . I am so disappointed
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MTN South Africa's replyOfficial
16 Jul 2015, 15:34Hello SemaDee,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that the refund was processed on the 13th of July 2015.
Kind regards
Letumile
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that the refund was processed on the 13th of July 2015.
Kind regards
Letumile
REQ:***
Best regards,
MTN South Africa's reply16 Jul 2015, 15:34
Official
Hello SemaDee,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that the refund was processed on the 13th of July 2015.
Kind regards
Letumile
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that the refund was processed on the 13th of July 2015.
Kind regards
Letumile
REQ:***
Best regards,