DvdL
Danielle van der Linde
1 reviews | Active since Jan 2015
27 May 2015, 12:00
MTN
This is to complain about Nashua mobile that had handed over my cell phone contract with them to mtn. Initial contract with nashua had a limit on amount that I would always receive on my phone for every monht. Somtime 2014 later I noticed that Nashua is no longer deducting the premium, mtn is deducting. When ever I phone eather of them I would get no answer and Nashua is no more to be found in Poetermaritzuburg where the contract was made and signed. On January 2015 I noticed that the balance that I'm required to pay mtn was R2000. Why nashua never advised me when my contract was handed over to mtn because I only had contract with nashua not with mtn. Why nashua never advised mtn to limit my airtime like it was while I was on nashua. Now mtn had deducted this R2000 and I do not understand hance I say I asume mtn never limitted me on my contract that I never signed with them. MTN's services is unprofessional
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MTN South Africa's replyOfficial
02 Jun 2015, 13:54Hello Daniellevanderli,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
MTN South Africa's reply02 Jun 2015, 13:54
Official
Hello Daniellevanderli,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,