VF
Vaughn Fisher-Botha
1 reviews | Active since Apr 2015
07 Apr 2015, 17:40
MTN
I got an upgrade on my contract with MTN and required a SIM swap on 02/14/15 up to today 07/04/15 the swap has still not happened. I have phoned in many times to mtn. probably 2 -3 times a day. they all say the same thing. that they will send an email to the relevant people and it will be fixed in the next 24 hours. but never is!!!
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MTN South Africa's replyOfficial
22 Apr 2015, 12:43Hello Vaughnfshr,
We are truly sorry for the breakdown in service and for any inconvenience caused. It was never our intention to have dissatisfied you in any way.
We can confirm that there was an issue with the SIM swap request not going through on the network. The matter was escalated to our back office to assist and get the new SIM card activated on the network. We can confirm that the new SIM card is fully active on the network.
We do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for any inconvenience caused. It was never our intention to have dissatisfied you in any way.
We can confirm that there was an issue with the SIM swap request not going through on the network. The matter was escalated to our back office to assist and get the new SIM card activated on the network. We can confirm that the new SIM card is fully active on the network.
We do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply22 Apr 2015, 12:43
Official
Hello Vaughnfshr,
We are truly sorry for the breakdown in service and for any inconvenience caused. It was never our intention to have dissatisfied you in any way.
We can confirm that there was an issue with the SIM swap request not going through on the network. The matter was escalated to our back office to assist and get the new SIM card activated on the network. We can confirm that the new SIM card is fully active on the network.
We do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for any inconvenience caused. It was never our intention to have dissatisfied you in any way.
We can confirm that there was an issue with the SIM swap request not going through on the network. The matter was escalated to our back office to assist and get the new SIM card activated on the network. We can confirm that the new SIM card is fully active on the network.
We do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,