pM
portia M
1 reviews | Active since Jun 2013
13 Nov 2019, 09:37
MTN 80GB data promotion
I upgraded to a promotion MTN offers 80GB for R299.00 in August 2019. In September I noticed that my DATA depletes before it gets reloaded since I am using a router I thought it was just being misused by my partner. I decided to check the data balance in October 17 and I noticed that MTN is only loading 10GB instead of 40GB during the day. I complained and I was advised to send a copy of my contract which I did and I was given reference number *** Sipho Chinga promised to escalate it for me. After emailing to MTN nothing happened I decided to go to the dealership that assisted me with the upgrade. Sizwe promised to escalate as well nothing happened still. I sent a DM to twitter and I was provided a new reference number *** which I was promised that the DATA will be loaded on 12 November 2019. Till today my DATA has not been loaded and no one is responding anymore on twitter. I am still paying for the services that I do not get. MTN has not loaded my 30GB data for day till today and I am out of data now
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Replies (3)
MTN South Africa's replyOfficial
13 Nov 2019, 21:32Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
As per *** the back end support team confirmed that not all bundles was loaded and the request has to be sent to the Eppix support team to load this bundles first in the front end.
The copy of the contract was not attached to the ticket, ***.
We have sent the request now to the billing support team with the copy of the contract to load the missing bundles, ***.
The system reflected that you have received the Free Night Express Promo 30GB.
The system reflect that you have data left for the 30 day promo.
Night Express PROMO 30 Day | Adhoc | ***3 | - | - | - | 93.87 | GB
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
As per *** the back end support team confirmed that not all bundles was loaded and the request has to be sent to the Eppix support team to load this bundles first in the front end.
The copy of the contract was not attached to the ticket, ***.
We have sent the request now to the billing support team with the copy of the contract to load the missing bundles, ***.
The system reflected that you have received the Free Night Express Promo 30GB.
The system reflect that you have data left for the 30 day promo.
Night Express PROMO 30 Day | Adhoc | ***3 | - | - | - | 93.87 | GB
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply13 Nov 2019, 21:32
Official
Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
As per *** the back end support team confirmed that not all bundles was loaded and the request has to be sent to the Eppix support team to load this bundles first in the front end.
The copy of the contract was not attached to the ticket, ***.
We have sent the request now to the billing support team with the copy of the contract to load the missing bundles, ***.
The system reflected that you have received the Free Night Express Promo 30GB.
The system reflect that you have data left for the 30 day promo.
Night Express PROMO 30 Day | Adhoc | ***3 | - | - | - | 93.87 | GB
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
As per *** the back end support team confirmed that not all bundles was loaded and the request has to be sent to the Eppix support team to load this bundles first in the front end.
The copy of the contract was not attached to the ticket, ***.
We have sent the request now to the billing support team with the copy of the contract to load the missing bundles, ***.
The system reflected that you have received the Free Night Express Promo 30GB.
The system reflect that you have data left for the 30 day promo.
Night Express PROMO 30 Day | Adhoc | ***3 | - | - | - | 93.87 | GB
Kind Regards,
Alice van der Merwe
MTN
Best regards,
pM
portia M's updateReviewer Update
14 Nov 2019, 10:19Could you please let me know when the DATA is loaded and please advise if you going to load for the previous months as well?
pM
portia M's update14 Nov 2019, 10:19
Reviewer Update
Could you please let me know when the DATA is loaded and please advise if you going to load for the previous months as well?
pM
portia M's updateReviewer Update
14 Nov 2019, 17:18This is a joke right. I just checked my balance and I can see that you have added 2.90GB instead of 30.00GB. Can you please fix this. What about August and September as well that was not loaded?
pM
portia M's update14 Nov 2019, 17:18
Reviewer Update
This is a joke right. I just checked my balance and I can see that you have added 2.90GB instead of 30.00GB. Can you please fix this. What about August and September as well that was not loaded?