AC
Aneen C

1 reviews | Active since Mar 2015

12 Mar 2015, 16:18

Mtn

I have an internet/data contract with Mtn. First my ****le broke after two months and left me without internet for more than 2 weeks while replacing the ****le. Then once I used more than my given bundle and got charged R1500 (R200 contract) and NO-ONE could tell or show me where, when and how I used that much data. After my 2 years I went on a 'pay as you go-contract'. Now after the Mtn store in Jeffreys Bay couldn't cancel my contract due to 'what ever problem' I was on the phone for more than 20 minutes waiting for an operator to help me, telling me that I need to go back to the store...and it goes on and on and on...all I want is to cancel my contract before tomorrow!!!

0
Replies (1)
MTN South Africa
MTN South Africa's reply30 Apr 2015, 08:41
Official
Hello Aneen1,

Thank you for your post.

Please accept our apologies for any inconvenience caused.

Our records show that your number was cancelled on the 2015-03-16 as per your request.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Zelephi
REQ:***

Best regards,