eT
estie T
1 reviews | Active since Jun 2013
06 Apr 2017, 10:50
MTN 808 Contract
<p>Good day</p> <p>I have been phoning 808 for the past 3 days in my lunch time(which is the only time i have to phone) and no one i mean no one is picking up the phone to assist me. Yesterday i send an email to customer care just to be told today sorry you need to hone 808 for assistance. i mean really what do i have to do to make sure my contract is cancelled??? i want to be on prepaid because im moving to Telkom. I cant stay with MTN the service is rediculous!!!. Can someone just please help me.</p>
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Replies (2)
MTN South Africa's replyOfficial
06 Apr 2017, 17:56Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that the term date for the mobile number 078****219 is 2017-05-01, kindly note that you will have to request the prepaid migration on 2017-05-02.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***7
Best regards,
MTN South Africa's reply06 Apr 2017, 17:56
Official
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that the term date for the mobile number 078****219 is 2017-05-01, kindly note that you will have to request the prepaid migration on 2017-05-02.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***7
Best regards,
eT
estie T's updateReviewer Update
07 Apr 2017, 07:34Thank you for assisting,its really frustrating that i have to go this route just to get a simple answer like this.
eT
estie T's update07 Apr 2017, 07:34
Reviewer Update
Thank you for assisting,its really frustrating that i have to go this route just to get a simple answer like this.