MTN 808 BAD EXPERIENCE

<p>Someone took a cellphone contract under my name and when I went to MTN I was advised to submit documents on 12/06/2017. I kept on calling 808 in every todays from that day I think and eventually I was advised that a refund of R816 will be done and this was on the 21st. I then made a follow up again on the 22nd and I was advised that I should expect a refund on the following friday ( the 30th) to my surprise there were no notes on the system regarding this? and yet I have been communicating with about six consultants in 3 weeks?? how is that possible? AND I do not understand how MTN sign up clients and when they want to see that contract in order to lay a ******** charge against that employee who signed it up it becomes impossible or MTN is protecting it employees. There is no way a big company like MTN cannot retrieve contract documents, I am going to take this up until justice is done.</p>