mM
mohammed M
1 reviews | Active since Jun 2014
10 Feb 2015, 11:08
MTN 808 BAD CUSTOMER SEVICE
i spoke to a lady by the name of Grace and she was unable to assist me with the Data problem i was experiencing, when i asked her to let me speak to a supervisor, i was put on hold and the supervisor does not attend to the call but passes a message that he is unable to assist. Such pathetic service for what we pay!
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Replies (1)
MTN South Africa's replyOfficial
23 Feb 2015, 09:56Hello mrmotala,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
MTN South Africa's reply23 Feb 2015, 09:56
Official
Hello mrmotala,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***