MTN 808
<p>Got a call from MTN that I have an upgrade due. I wanted to go to a dealer but the lady convinced me to do it there and then and said they will courier a phone to me.<br />That all happened OK and the phone duly arrived.</p> <p>My invoice has now been sent to me (double to what I normally pay) and my package has been changed.</p> <p>Phoned 808 this morning to inquire.</p> <p>The first call centre operator listened to my complaint then asked me to hold on as she needed to speak to the upgrade dept.<br />I listened to music for 5 minutes when a voice came on "Good morning this is MTN, how can I assist?" as if I had just called in.<br />Tried again and the identical happened.</p> <p>It is like a circus.<br />MTN. Please may I speak to your upgrade dept?????</p>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
25 Jul 2017, 10:52Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the call that you received may have been from MTN Direct and not 808. I will escalate this through to their supervisory team for them to contact you as soon as possible.
Regards,
Ishie.
Best regards,
MTN South Africa's reply25 Jul 2017, 10:52
Official
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the call that you received may have been from MTN Direct and not 808. I will escalate this through to their supervisory team for them to contact you as soon as possible.
Regards,
Ishie.
Best regards,