MTN

Dimakatso Msiza I have sent emails requesting call backs and to date I have not had feedback nor confirmation. I started my upgrade process 01/06/2020 10 days later I have no confirmation. Was given an email address for *** that returns to sender. Held on the line for over 30 mins only to get cut off cant get to her manager and it seems like she is the only one that can look at my account. As explained they cant check each others account due to ***** (call centre agents taking other people upgrades) told to me by one of the many consultants I have spoken to, so the new system is not working. On the line again waiting over 20min so far and most probably get cut off.