MTN

I have been trying to cancel since October 2024.

After multiple calls and correspondence, I was finally instructed to make a cancellation payment, which I completed on 20 May 2025, with the promise that the line would be cancelled within 24-48 hours.

Nine days later, not only has the line not been cancelled, but I have now received an invoice higher the expected amount. Your customer service has provided inconsistent information and failed to follow through on promises. Emails go unanswered, and no one takes accountability.