MTN

on 1 July 2024 someone hacked into my MTN account and added 2 new numbers and an upgrade. after consulting with MTN, the ***** department required an affidavit and a certified copy of my ID. I live 20km outside Brits and I am a 71 year old widow. I struggle to walk nevermind drive. however, I managed the trek into town. on 5 July I submitted the required documents with a letter requesting the phone numbers and upgrade to be cancelled to the ***** section of MTN. i heard nothing further from them. on 1 August I am now billed for R1308.81 instead of the R907.99 which is my actual account. i contacted the ***** department of MTN again today who denied having received any email from me on 5 July. it will now take 21 working days to sort out the problem. bearing in mind, I received NO OTP from MTN to add the 2 new numbers nor for the upgrade. To say the least, I am disgusted with MTN and highly suspicious of how something like this can happen without my approval.