MTN - 7 months and my request still isnt fulfilled.

I think I've been more than patient in prolonging writing this review. For months now I have been asking MTN to kindly have my monthly statements emailed to me automatically. I used to receive it promptly historically, but since October last year that has not been the case. I receive a cell allowance at work and I require my statements to claim the allowance. Since the beginning of the year I have been asking MTN for my statements to be automatically emailed to me, but this has not happened.

Each time I request it and complain about not receiving it automatically, I receive the current statement for that period in time, I then ask for it to be automatically emailed to me monthly, and I am assured this will happen, but a month goes by and nothing happens. In my last communication with them at the end of May, I again requested for my statements to be emailed automatically, and again, I received the current statements and assurance I would receive them automatically going forward, but now, 2 months later, still no statements.

I may not understand the complexities of MTN's systems, but I don't think it's rocket science to have my request fulfilled, and I think waiting 7 months is being more than patient.

Absolutely unacceptable. Hopefully this review helps ensure that my plea is heard and my request fulfilled. It seems Hello Peter is the only way I get anywhere with MTN.