MTN

I HAVE BEEN TRYING TO GET A RESPONSE FORM MTN'S CUTOMER CARE IN REGARDS TO A COMPLAINT WITH NO AVAIL. THEY MADE A MISTAKE RELOADING A PREPAID CONTRACT THAT NOW HAS A BALANCE OF R18 000! I NEED SOMEBODY TO RESPOND TO ***** Number 1-*** / 1-*** [#***] ASAP! THIS IS RIDICULOUS