MTN

My 84 year old mother is deaf and suffering from dimentia her contract expired end of Oct . I called in her presence as requested to change her no to pay as you go ref my call : 2 nd Oct 10:54 . Apart from the schocking attitute and the reluctance ( keep on placing me on hold ) I was told to call again at a later stage . I told her this is our official notice for their records and I can see no reason to call again as 1 month notice was given . To my dismay she got billed to the amount of R 400 .00 end of October and her service is suspended .I have made several attempts to call only to be put on hold or the call cut . To contact the call centre is totally useless as they are always experiecing " large volumes of calls"as a consumer for 20 + years I want this to be resolved with immidiate effect as well as the R320 payment returned to my mothers bank account . I hope they listen to the recorded conversation and train their staff people skills as well competance as it seems they have no pride or interest in their business .