MTN

I took out a contract in Nov 2017 and returned the device on the 7th day with an OBF.

The device got sent in for repair. It got lost then found. I requested to cancel the contract soon afterwards and was told I needed a ref number. Was never given one.

The consultant that was helping me at that time was Lucky and he left. Eventually in late 2019 a new manager arrived and promised he will sort it out.

Eventually in December 2019 the contract was canceled and switched to pay as you go. Whilst this was all happening I was getting debited month, the full 24 months after repeatly asking for a credit and the contract canceled.

It August 2020 and I am still waiting for my credit.

So unhappy. Been a customer since 1998.

The MTN store in question is MTN The Mall if the South