MTN

Worse experience,Hi I recently did an upgrade online on 26 March and on 4April upon delivery of my parcel I couldn’t receive the parcel due to biometric my fingerprints couldn’t be verified so was advised to call mtn and request a manual delivery but when I called mtn was told that for online deliveries there is no manual delivery like what the hell there is no manual delivery when my id is there and the driver can clearly confirm and is that is me. I am so disappointed with MTN have called them multiple times and they keeep saying they escalating the matter till today.