MTN ***

Subject: Disputed Contract and Billing – MTN Account ***

To Whom It May Concern,

I am writing to formally address the ongoing issue regarding my MTN contract associated with the number ***, which expired in March 2025. Upon the expiration of the contract, I requested that it be converted to a prepaid plan. However, instead of facilitating the requested change, I was pressured to either downgrade or upgrade the contract.

After a prolonged dispute, I was eventually informed by MTN that the contract could indeed be changed to a prepaid plan. Despite this assurance, I continued to be billed for March and April, and subsequently received an invoice for R3000 in cancellation charges. This charge was not previously disclosed, nor was it justified, as the contract had already expired and I had specifically requested a change to prepaid.

I have since been informed that the disputed amount must be paid before any further assistance can be provided by MTN. This approach is unacceptable, as the charges in question are directly related to a dispute that remains unresolved and should not be enforced as a condition for further assistance.

I kindly request that the charges be reviewed and reversed in line with the original request to switch to a prepaid plan upon contract expiration. Furthermore, I seek clarification on the billing for March and April, given that the contract was no longer active, and I had requested a transition to prepaid.

Please provide a prompt response to this matter. Your attention to resolving this issue amicably and without further financial burden would be greatly appreciated.