MTN

My mother have canceled her contract with MTN on 31 October 2022 due to her retiring. Received an sms from them stating that the contract will be canceled.

Early 2023 the phone calls and sms's started, stating she is behind on my contract and need to pay.

In July 2023 she sent a mail to MTN and requested that this be sorted as my mom followed procedure when she cancelled her contract.

In August 2024, she was handed over to a collection company and they are now threatening to blacklist her.

This is so frustrating and unacceptable. She cancelled her contract in due time and because someone at MTN didn't do their work, she is now penalized for it. Or maybe this is just the quality of customer service that MTN provides.

I will NOT recommend MTN to anyone as a Service Provider.