MTN 5th word service

<p>Where do I start? MTN accounts nightmare.</p> <p>to be fair I must tell the story properly we got behind on our account and our service was suspended which is totaly fair and good business practice .When in december we paid the account up to date in full some R 9000.00 MTN accounts department allocated the payment to the wrong account. after some 40 calls to there no help, help centre we were told we must contact the legal department who you cannot call or speak to a person "so much for a personal touch to have a great customer experiance"you can only communicate with them via mail and they take 48 hours if not longer to reply. After the 3ed mail somebody finaly saw what the problem was. Great however 7 mails later the payment has still not been alocated to the correct account and the servic remains suspended.</p> <p>Sorting out an account once paid seems to be the ulimate mission impossable with them .</p> <p>I truly hope that some one in a position of power actualy reads this and does something about the poor service as I know we are not the only unhappy customers. lastly we are neering the end of Feb 2017 for an account that was paid in december 2016 which is still not allocated and we have no service WHO IS GOING TO PAY THE INTREST FOR THIS PERIOD OF MTN'S BLUNDER THAT THEY CANNOT SEEM TO SORT OUT! AND WHEN WILL WE EVER BE ABLE TO USE OUR PHONES AGAIN?</p>