MTN 5G Router Connectivity Issues

I am extremely disappointed with the level of service I continue to receive from MTN Group.

Their customer service is honestly some of the worst I have experienced. The consultants appear to lack basic customer service training and, more concerning, do not seem to understand the products they are supporting.

Something as simple as requesting a change of address became such a frustrating process that I eventually gave up entirely.

My current issue is even more unacceptable — I have now been without internet for 3 days on my 5G home router. This is completely ridiculous, especially considering that I work from home and rely on a stable internet connection. I have been forced to make alternative arrangements, which is both inconvenient and costly.

To make matters worse, I dealt with a consultant named Mandy who showed no sense of accountability or care. She closed my query without resolving the issue or even following up, leaving me stranded without any assistance.

This is not the first time I have experienced such poor service from MTN, and it is simply unacceptable.

MTN, you can and should do better. This level of service is disappointing and reflects very poorly on your brand.